In any industry, it is a given that you have to be knowledgeable of your market’s offerings. It is all about knowing the answers or knowing where to find the answers. Being of service to clients on requests, the key is to have strong relationships with well connected people of influence. My relationship with Virtuoso goes a long way to bridge any gaps. However, I believe a true measure of success in knowing the answers is knowing my client – their interests, their preferences both positive and negetive, plus their wants and needs.
Each customer is unique and what they value is equally as unique. A good Travel Advisor keeps ongoing notes with each customer. Every time they chat, it's an opportunity to learn something new.
One size does not fit all. Just because a place was listed highly, does not mean it will meet everyone's needs and wants. However, combine professional knowledge of the pros and cons of a destination or property with the knowledge of the customer’s preferences and interests to find the best choices for their request is the one who has the answers to your travel questions.
When you are working with your travel professional on your next trip, ask yourself – do they remember your favorite food, your favorite beverage, what your hobbies are, and who you like to travel with or without? Do they specialize in the kind of travel you want? Think of Travel Advisors like doctors – there are generalists, but the really good ones specialize because no one can know it all. Make sure the travel advisor you use specializes in the destination or style of travel you want to experience.
Does your travel advisor take the extra steps to make your travel special?
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